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Zomato under fire as agent schools customer on Hindi

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Blurb: Employee sacked, them reinstated

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Chennai, October 19

Restaurant aggregator and food delivery company Zomato on Tuesday apologised to a person, who alleged that he was denied refund by its customer care agent for not knowing Hindi and announced terminating the services of the employee concerned.

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However, company founder Deepinder Goyal later announced reinstating the sacked agent, saying it was “an ignorant mistake” on the part of the employee.

A tweet from a user who goes by the handle “@Vikash67456607” triggered a major Twitter backlash, with the hashtag “Reject_Zomato” trending on top at the microblogging site.

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In response, Zomato apologised to Vikash and also issued a statement both in Tamil and English, stressing that the company stood for diversity. Earlier, Vikash tweeted he had ordered food on Zomato and complained that an item was missing. PTI

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