Reflections

Comment
Only paid service contestable
The Consumer Protection Act gives the right to redress against deficient services and defective goods, but in order to exercise that right, the consumer should have paid for the service or the goods. For negligent civic services, approach civil court, and not consumer court
Pushpa Girimaji
Comment
Civic authorities liable for death due to negligence
My 10-year-old daughter had gone on a three-day botanical tour organised by her school. On the second day of the tour, I was informed that my daughter had fallen into a manhole and by the time she was rescued, she...
Pushpa Girimaji
Comment
When power lines kill
A number of SC judgments have held discoms liable
Pushpa Girimaji
Comment
Life insurance: Total disclosure alone helps
I am seeking information on behalf of a friend who lost her husband last year. A year before his death, he had insured himself for Rs20 lakh. However, the insurance company has rejected her claim saying that her husband had...
Pushpa Girimaji
Comment
Bringing trust back in life insurance products
Complicated nature of policies, particularly unit-linked products, makes it difficult for consumers to understand the contours. Agents often misrepresent benefits and sell policies least suited. A new beginning is round the corner
Pushpa Girimaji