IndiGo must face the music for fliers’ ordeal

THE IndiGo crisis has badly dented India’s standing as the world’s third-largest domestic aviation market (after the US and China). The nation’s biggest airline — which accounts for over 65 per cent of the domestic market share — cancelled hundreds of flights over the past week, leaving tens of thousands of passengers stranded across the country. It was a rude shock for the travellers — their plans regarding job interviews, business meetings, weddings, leisure trips and medical emergencies went haywire. IndiGo CEO Pieter Elbers said on Sunday, “Step by step, we are getting back”, but the all-important question is: why was timely action not taken to prevent or minimise flight disruptions?