To SIR, with love across the country
The ECI must review its systems to identify loopholes and work on plugging them by engaging with complainants and experts.
THE sense of security comes from the administrator's confidence in his system and his awareness of its vulnerability. The user's sense, however, depends on his faith in the system and a possible lack of awareness of those vulnerabilities. Sensible managers keep tackling vulnerabilities to boost their self-confidence and deal with users' apprehensions when expressed.