IndiGo crisis: Punjab govt sets up 24X7 control room at Shaheed Bhagat Singh Airport

Amid the ongoing IndiGo crisis, the Punjab government has set up a 24X7 control room to facilitate passengers at Shaheed Bhagat Singh International Airport.

“The state government has taken this initiative to minimise inconvenience to the passengers,” said Secretary Civil Aviation, Punjab, Sonali Giri.

She said that as directed by CM Bhagwant Mann, the control room has been started immediately to facilitate passengers affected by IndiGo flight delays/cancellations. It has been set up at the Duty Terminal Manager’s office for real-time information and assistance pertaining to refunds and rescheduling, baggage delivery and flight updates.

She added that teams are continuously monitoring flight operations, delays, cancellations, and baggage issues to ensure timely assistance and updates.

For any assistance, passengers can also contact helpline number 95010-15832 or register their queries on official social media handles of CHIAL, especially on @ixcairport.

She said that passengers can also call at helpline numbers, including 92899 38532 of IndiGo Airlines, 8800197833/0172-2242201 of Air India, 92055 08549 of Air India Express, 98184 28648 of the Alliance Air for redressal of their issues.