Portal for complaints against private schools

Tribune News Service

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Faridkot, August 17

The School Education Department has started an online portal to exclusively register complaints against private schools as it was receiving a large number of grievances against the managements of these schools during the Covid-19 pandemic.

Assuring time-bound redressal of grievances received on this portal, Krishan Kumar, secretary, School Education Department, said the complaints would be sent to the school concerned online and the institute was bound to file its reply in the same mode. After getting the reply from the school, the department would take a decision on the complaint.

Even if the department receives a written complaint or an email, such complaints would also be sent to the portal for speedy disposal.

After the closure of schools in mid-March due to Covid-19, parents had filed complaints against many private schools on the issue of charging of admission and tuition fee. The issue has now reached the Punjab and Haryana High Court.

To avoid anonymous and trouble-making complaints, the department was also contemplating a provision under which the complaint would accompany a self-attested affidavit, disclosing particulars of the unaided education institution concerned, along with names and addresses of complainants, sources added.