Indigo seats start swinging in viral video; Passenger calls it a ‘mini heart attack’
A passenger on an IndiGo flight from Delhi to Lucknow experienced a "mini heart attack" when his seat began swaying back and forth shortly after takeoff.
He posted a video of the incident on Instagram, which caught the airline's attention. In response, the airline apologised and assured him that they were taking his feedback "extremely seriously."
The video shows the man and two other passengers sitting in a row of three seats that suddenly start to move. In the video, Sethi describes the experience as terrifying and suggests that it points to poor maintenance of the aircraft.
“The first time it happened, it was a terrifying feeling tbh. Never experienced anything like this. The seats could literally swing back and forth,” Sethi said.
He went on to say that the staff changed their seats and asked “maintenance people to look into it during deboarding.”
“It may not look like a serious deal, but I would not want an elderly person with a medical issue, sitting on such a seat in a flying aircraft, “he continued.
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Indigo commented on Sethi’s video saying, “Mr. Sethi, thank you for taking the time to speak with us. We sincerely apologise for your onboard experience. Apparently this was an anomaly (sic), a very unusual occurrence as these seats have a locking mechanism,”.
“Please be assured that your feedback is being taken extremely seriously and this will be investigated thoroughly. We understand our crew responded promptly to address the situation and provided you with an alternate seat. The safety and comfort of our customers remain our top most priority. We appreciate your feedback and assure you of our continued commitment to providing a safe, hassle-free, and enjoyable travel experience to all our customers. Rs Team IndiGo,” they said.
Netizens reacted in shock and amusements in the comments, which Sethi has turned off now. One user had joked, saying, “BYOS - bring your own seat.” Another commented, “Is it a bus or a plane!?”
