BSES starts mobile App to rein in imposters

Tribune News Service

New Delhi, November 20

BSES has introduced a novel “BYPL representative check” option on its popular BSES Mobile App, which will let discom customers verify the authenticity of any official (meter reader, bill distributor, inspection team official etc.) claiming to be from BSES.

Initially, this feature has been rolled out for customers in East and Central Delhi. It will be soon available for BSES customers in South and West Delhi. The feature is extremely easy to use and will it will take just a few clicks to verify the particulars of a ‘BSES official’.

Download the BSES Mobile App from Google Play or App Store. Click on option “BYPL Representative Check”, enter “Employee Id” of the ‘BSES official’, employee details, including name, photo, employee number, designation, office location, department, validity of II card etc will pop up on the screen

Announcing this pro-consumer initiative, a BSES official said, "We have been routinely urging our consumers to be on guard against such unscrupulous elements. We once again appeal to our consumers not to get intimidated or induced by the threats and false assurances of ‘impostors’ and not give them any money – whatever be the reason. All enforcement and commercial payments are to be made only at designated BSES offices.”

Consumers are advised to  verify the identity of persons, claiming to be from BSES. “If consumers have any doubt or notice anything suspicious, they should immediately alert the nearest BSES office or call 262 73311, 39999707 for BRPL and 8010930719 and 39999808 for BYPL or inform the local police," added the spokesperson.