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Choose the insurer carefully, buy directly or from an aggregator. Read terms fully and do not conceal any information that is material to the contract

From point of view of longevity as well as safety, it’s better to go back to non-toxic paper and ink, or e-receipts

Such forced collection by the industry violates several rights of consumers and constitutes an unfair trade practice

Digital ‘dark patterns’ exploit consumer vulnerability. Interfaces on websites or devices are tweaked to deceive, hoodwink or push consumers into making unintended purchase decisions inimical to their interest or even share personal data unintentionally, affecting their privacy

Man-made disasters, are easily avoidable if service providers do not violate safety norms and the authorities implement these strictly

Every complaint of a consumer, following examination of the authenticity of the HUID, will help the BIS in clamping down on spurious marking

The responsibility of a school does not end with providing quality education. Safety of the students is as much an integral part of the service provided by it

The increasing number of online frauds calls for a concerted effort on the part of the consumer protection regulator — the Central Consumer Protection Authority — to take up consumer education and awareness campaigns across the country

The Supreme Court mandates that it is the insurer’s duty to inform the consumer about all clauses before selling any policy

Unruly behaviour by inebriated passengers not only puts the safety of others and the aircraft at risk, but also leads to delays and unscheduled landings. Changes are required in rules to ensure stringent action against such perpetrators

The Consumer Protection Act gives the right to redress against deficient services and defective goods, but in order to exercise that right, the consumer should have paid for the service or the goods. For negligent civic services, approach civil court, and not consumer court

My 10-year-old daughter had gone on a three-day botanical tour organised by her school. On the second day of the tour, I was informed that my daughter had fallen into a manhole and by the time she was rescued, she...

A number of SC judgments have held discoms liable

I am seeking information on behalf of a friend who lost her husband last year. A year before his death, he had insured himself for Rs20 lakh. However, the insurance company has rejected her claim saying that her husband had...

Complicated nature of policies, particularly unit-linked products, makes it difficult for consumers to understand the contours. Agents often misrepresent benefits and sell policies least suited. A new beginning is round the corner