Shimla, January 12
Chief Minister Jai Ram Thakur today directed the officers of the state to accord top priority to redress grievances of people so that they do not face unnecessary harassment.
Presiding over a review meeting of Mukhya Mantri Sewa Sankalp Helpline-1100 here, Thakur said the state government had launched ‘Mukhya Mantri Sewa Sankalp Helpline-1100’ to solve the problems of the people. This helpline and Jan Manch have been helping people redress their grievances at their door steps.
He said that since 10 major departments Jal Shakti, PWD, Panchayati Raj, Revenue, HPSEBL, Police, Rural Development, HRTC, Forests and Urban Development Departments contributes to 81 per cent of the total complaints, stress should be laid on their early redress.
Thakur said the administrative secretaries must give thrust on redressing grievances and pendency should be viewed seriously. A policy should be framed for blocking abusive, irrelevant and frequent callers as this unnecessarily caused embarrassment to the departments concerned. He appreciated the functioning of all those working in Helpline.
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