Now, an MC app to air grievances

Sukhmeet Bhasin

Tribune News Service

Bathinda, August 21

After giving the facility of applying for maps of buildings online, the Local Bodies Department is all set to start online public grievance redressal system under e-governance.

A special mobile application has been prepared for this through which people would be able to lodge their complaints with any branch of the Municipal Corporation.

The name of the mobile application is mSeva Punjab. Officials have to resolve the complaints lodged on this application within 24 hours.

Before launching the application, all officials will be given training and awareness would also be created regarding it among city residents so that people give preference to lodging complaints from their house instead of going to the Municipal Corporation office.

In the first phase, this application has already been launched in Amritsar, Jalandhar and Ludhiana. In the second phase, it would be launched in Bathinda.

The Union Government had started Swachhta mobile application regarding sanitation and cleanliness complaints.

After its success, the state government’s Local Bodies Department had made a plan to create this mobile application.

Its good point is that apart from sanitation and cleanliness, residents can also lodged complaints regarding bad roads, defunct street lights and other problems. The complainant has to send a photo and location on the application.

A nodal officer would also be appointed, who will send every complaint to the department concerned.

Officials will be given logins as after resolving the complaint within 24 hours, they have to update the status of the complaint online as well and the complainant will also get information regarding this.

The complainant can also give feedback on the department action taken on the complaint.

Officials claim that this application will save time of people and the record of complaints send to the MCB would also be updated online.

This mobile application can be downloaded from the play store in the smartphone, after which a person has to get himself registered by submitting his name, number and city.

For lodging any complaint, a person has to first select the nature of the complaint and then he can file his complaint by uploading photo along with landmark and details. The location will be automatically traced through the GPS.

One can even check the status of old complaints by going on ‘my complaint’ section on the mobile application.